Because it requires communication on many levels, refilling medications through pharmacies can be a frustrating experience for both patients and staff. It is of the utmost concern to us that we refill your medications in a timely manner.
It is our policy to provide enough medication and refills to last until your next appointment. It is the patient's responsibility to remain current with their appointment schedule in order to obtain enough medication on time. To minimize errors, and for your safety, we discourage medication refills between scheduled appointments.
If you must obtain a medication refill before your next appointment, we suggest that you sign up for the patient portal and send your refill request directly to your provider. My Psychiatrist will not accept refill requests from the pharmacy. Your provider will send the medication by e-prescription. Our clinicians will refill only enough medication to cover you until your next appointment, and we expect you to have an upcoming appointment scheduled before a refill is provided.
As a rule, we do not prescribe stimulants, benzodiazepines, or other controlled medications without evaluating patients in the office. If you request a refill of a controlled medication because the medication or prescription was lost, we will need a police report.
Our clinicians reserve the right to refuse to refill any medication if they believe it is clinically necessary to evaluate the patient before prescribing.